This policy is scoped to the Canadian FS Cut & Colour website and website-related interactions. 
 

1. Introduction and Scope 
 

Fantastic Sams Franchise Corporation (“Fantastic Sams”, “FSFC”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws. 
 

This Website Privacy Policy applies to personal information that we collect, use or disclose through or in connection with: 
 

• the Canadian website located at www.fantasticsams.ca, including mobile versions of the site (collectively, the “website”); 

• online forms, surveys, promotions, contests and other features offered through the website; 

• salon booking and appointment-related functionality available within the website, or through booking links, integrations, websites or platforms accessed from the website; 

• franchise opportunity inquiries and related communications submitted through or in connection with the website; 

• corporate employment inquiries or applications submitted directly to us through or in connection with the website; 

• social-media pages or digital services that we control and that link to this Website Privacy Policy; and 

• other website-related interactions with us in Canada where this Website Privacy Policy is provided or referenced. 
   

Together, these are referred to as the “Services”. 
 

This Website Privacy Policy does not apply to personal information collected through the FS Cut & Colour mobile app, which is addressed in a separate App Privacy Policy. It also does not apply to personal information collected independently by an individually owned and operated FS Cut & Colour or Fantastic Sams salon, a franchisee, or a subfranchisor, except where we expressly state otherwise. 
 

Where booking or other functionality is provided through a third-party website, platform or service accessed from the website, that third party may also collect and process personal information in accordance with its own privacy practices. 
 

2. Accountability and Privacy Contact 
 

We are responsible for personal information under our control. Responsibility for overseeing compliance with applicable Canadian privacy laws has been assigned within our organisation to our Privacy Officer. 
 

Questions, data subject requests, consent withdrawals and privacy complaints may be sent to our Privacy Officer at: 
 

          Privacy Officer 
          Fantastic Sams Franchise Corporation 
          6901 East Fish Lake Road, Suite 170 
          Maple Grove, Minnesota 55369, USA 
          Email: Privacy@fantasticsams.com 
 

Please include “Canada Privacy Request” in the subject line so that your request can be routed appropriately. 
 

3. What Is Personal Information? 
 

“Personal information” means information about an identifiable individual. It may include information that identifies you directly or information that can reasonably be linked to you. For the purposes of this policy, personal information does not generally include:
 

• information that has been anonymized or aggregated in such a way that there is no serious possibility it can be used to identify an individual, whether on its own or in combination with other information; or 

• business contact information used solely to communicate with you in relation to your employment, business or profession, such as your name, position or title, work address, work telephone number or work email address. 
   

4. Personal Information We Collect 
 

4.1 Information you provide directly 
 

Depending on how you interact with the website, we may collect and retain personal information you provide directly for the purposes described in this Website Privacy Policy, including: 
 

• your name, mailing address, email address and telephone number; 

• information included in questions, comments, requests or complaints; 

• salon preferences and the location in which you are interested; 

• information submitted through franchise opportunity forms, including business experience, geographic preferences and financial qualification information; 

• information submitted in connection with a corporate employment inquiry or application, such as a résumé, employment history, qualifications and references; 

• survey, contest, promotion or marketing preferences; and 

• any other information you choose to provide to us in your interactions with the website. 
   

4.2 Salon career forms 
 

The website may provide a form that helps individuals express interest in employment at an independently owned salon. Where the form states that information will not be stored by FS Cut & Colour, the information is intended to be routed to the selected independently owned salon or its authorised recruiting provider. The salon is responsible for its subsequent handling of the information. 
 

4.3 Information collected automatically 
 

When you use the website, we and our service providers may automatically collect certain technical and usage information, such as: 

• Internet Protocol address; 

• browser type, operating system and device type; 

• device identifiers and general location inferred from an IP address; 

• pages viewed, links selected, referring pages, and dates and times of visits; 

• website interactions, session information and performance data; and 

• cookie identifiers and information collected through similar technologies. 

For more information, please review Section 9 below. 
 

4.4 Location information 
 

Where a website feature requests access to precise device location, we will seek any permission required through the device or browser. Location information may be used to identify nearby salons or provide location-relevant content. 
 

4.5 Information from other sources 
 

We may receive information from franchisees, subfranchisors, affiliates, service providers, referral sources and social-media platforms where you interact with us, where permitted by law. 
 

5. How We Collect Personal Information 
 

We may collect personal information when you: 

• visit or interact with the website; 

• contact us by email, telephone, social media or an online form; 

• request information about a franchise opportunity; 

• submit or participate in a survey, contest or promotion; 

• subscribe to marketing communications; 

• apply for a corporate role or use a salon career referral form; 

• interact with our digital advertising; or 

• otherwise provide information to us through or in connection with the website. 
   

6. Purposes for Collecting and Using Your Personal Information 
 

We may collect and use your personal information for the following purposes: 
 

• to operate, maintain, secure and improve the website; 

• to respond to questions, comments, requests and complaints; 

• to help users find a nearby salon; 

• to route salon-specific inquiries or career interests to an independently owned salon; 

• to evaluate and respond to franchise opportunity inquiries; 

• to evaluate candidates for corporate employment; 

• to administer surveys, contests, promotions and other programmes; 

• to provide service, security, administrative and transactional communications; 

• to send marketing communications where permitted by law; 

• to measure website use, marketing performance and user engagement; 

• to personalise content and advertising where permitted by law; 

• to detect, investigate and prevent fraud, misuse, security incidents and unlawful activity; 

• to establish, exercise or defend legal claims and enforce agreements; 

• to comply with legal, regulatory, tax, accounting and contractual obligations; and 

• for other purposes identified at or before collection, or otherwise permitted or required by law. 
   

7. Consent and Other Lawful Authority 
 

We collect, use and disclose personal information with consent, except where applicable law permits or requires otherwise. Consent may be express or implied, depending on the sensitivity of the information, the purposes, the circumstances and your reasonable expectations. In some situations, the law allows us to collect, use or disclose personal information without consent. 

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By voluntarily providing personal information for an identified purpose, you consent to our handling of the information for that purpose and for other purposes that would be reasonably apparent in the circumstances. 
 

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested service or complete a transaction. To withdraw consent, contact Privacy@fantasticsams.com or use the preference controls made available to you. 
 

8. Marketing Communications and Canada’s Anti-Spam Legislation 

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We send commercial electronic messages only where permitted by applicable law. Where required, we obtain express or implied consent before sending promotional emails, text messages or other commercial electronic messages. 
 

Our commercial electronic messages will identify the sender, provide required contact information and include a functioning unsubscribe mechanism. You may unsubscribe by using the instructions in the message. We will process unsubscribe requests within the period required by law. 
 

You may continue to receive non-promotional communications that are necessary to respond to a request, administer an account, complete a transaction, provide a requested service or meet a legal obligation. 
 

Consent provided directly to an independently owned salon may apply only to that salon. Unsubscribing from corporate communications may not unsubscribe you from communications independently sent by a salon, and vice versa. 
 

9. Cookies and Similar Technologies 
 

We and our service providers may use cookies, pixels, local storage, device identifiers and similar technologies to operate the website, remember preferences, understand website use, maintain security, measure performance and support advertising. 
 

9.1 Types of technologies 
 

• Essential technologies are used for security, navigation, consent management and other core functions. 

• Functional technologies remember selections and provide enhanced features. 

• Analytics technologies help us understand traffic, usage and performance. 

• Advertising technologies may measure campaigns, create audiences or personalise advertising where permitted by law. 
   

Where required by applicable law, non-essential technologies will not be activated until appropriate consent has been obtained. You may manage available choices through the website’s cookie settings, your browser or device settings, or applicable platform controls. 
 

To learn more or opt out of tailored advertising, you may use the Digital Advertising Alliance of Canada’s opt-out resources. 
 

9.2 Google Analytics 
 

Our website uses Google Analytics, a web analytics service of Google, or comparable technology. Google Analytics uses cookies and similar technologies to help analyse how users interact with the website. Information generated about use of the website may be transmitted to and stored on servers outside Canada, including in the United States. We use analytics information to understand use of our site and improve its content and functionality. 
 

Google may process or disclose information in accordance with its own terms and privacy practices. Users may adjust browser or consent settings and may use Google’s available analytics opt-out tools, although disabling certain technologies may affect website functionality. 
 

10. How We Disclose Personal Information 
 

We may disclose personal information as described below, with consent, or as otherwise permitted or required by law. 
 

10.1 Independently owned salons, franchisees and subfranchisors 
 

We may disclose information to an independently owned salon, franchisee or subfranchisor when needed to route an inquiry, facilitate a salon-related request, administer a programme, support franchise-system operations or provide another requested service. These businesses may be independently responsible for their subsequent handling of the information. 
 

10.2 Affiliates 
 

We may disclose information to affiliated companies for administration, technology, analytics, legal compliance, business operations and marketing where permitted by law. 
 

10.3 Service providers 
 

We may use service providers for website hosting, cloud storage, form processing, customer relationship management, email and text messaging, analytics, advertising, information technology, cybersecurity, professional advice and other business functions. They may access personal information only as needed to perform authorised services and are expected to protect it appropriately. 
 

10.4 Advertising and analytics providers 
 

Subject to applicable consent requirements, we may disclose online identifiers, device information, cookie or SDK information and usage information to analytics and advertising providers to measure performance, understand engagement, limit repeated advertisements or provide relevant advertising. 
 

10.5 Business transactions 
 

We may disclose personal information in connection with a proposed or completed merger, acquisition, financing, reorganisation, sale of assets, insolvency proceeding or other business transaction. We will limit disclosure to what is reasonably necessary and use protections required by law. 
 

10.6 Legal and protective disclosures 

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We may disclose personal information where reasonably necessary to comply with law or legal process, respond to lawful requests from authorities, investigate fraud or unlawful activity, protect the Services, enforce agreements, respond to an emergency or protect the rights, safety or property of Fantastic Sams Franchise Corporation or another person. 
 

10.7 At your direction 
 

We may disclose personal information to another person or organisation when you direct us to do so or provide consent. 
 

11. Processing and Storage Outside Canada 
 

Fantastic Sams Franchise Corporation is located in the United States, and some of our affiliates and service providers may be located outside Canada. Personal information may therefore be transferred to, stored in or processed in the United States or another jurisdiction. 
 

When personal information is processed outside your province or outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulators or other authorities under local law. Privacy protections in another jurisdiction may differ from those in Canada. 
 

Where we transfer personal information outside Canada or Quebec, we use contractual, administrative, technical or other safeguards appropriate to the sensitivity of the information and the nature of the processing. Contact Privacy@fantasticsams.com for additional information about our use of service providers outside Canada. 
 

12. Retention and Destruction 
 

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, protect against fraud or security incidents, and comply with legal, tax, accounting and regulatory obligations. 

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Retention periods vary based on the type and sensitivity of the information, the purposes, legal requirements, limitation periods and operational needs. When personal information is no longer required, we will securely delete, destroy or anonymize it, subject to applicable law and reasonable technical limitations. Backup copies may remain until overwritten or securely deleted under our normal backup processes. 
 

For Quebec residents, if personal information is anonymized, we will comply with applicable Quebec laws and regulations governing anonymization. 
 

13. Accuracy 
 

We take reasonable steps to ensure that personal information under our control is accurate, complete and up to date as necessary for the purposes for which it is used. You are responsible for providing accurate information and notifying us when it changes. 
 

14. Security Safeguards 
 

We use administrative, technical and physical safeguards appropriate to the sensitivity, amount, format and storage of personal information. These may include access controls, authentication, encryption where appropriate, vendor oversight, staff confidentiality obligations, system monitoring, secure transmission, incident-response procedures and secure destruction practices. 
 

The categories of individuals within our organisation who may access personal information include employees in Marketing, Legal and Technology, and other personnel who require access to perform authorised business, legal, technology, finance, human resources or support functions. 
 

No method of transmission or storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security. 
 

15. Privacy Incidents 
 

We maintain procedures for responding to suspected loss, unauthorised access, use or disclosure of personal information. Where required by applicable law, we will investigate, contain and remediate the incident, notify affected individuals, report to the appropriate privacy commissioner or regulator, and maintain required records. 
 

16. Accessing and Correcting Personal Information 
 

Subject to applicable exceptions, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete. You may also ask how we have used the information and to whom it has been disclosed, where required by law. 
 

Requests must be sent to Privacy@fantasticsams.com. We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law. 
 

Access may be limited or refused where permitted or required by law, including where disclosure would reveal personal information about another person, confidential commercial information, information protected by legal privilege, or information that cannot be disclosed for security or legal reasons. Where we refuse a request, we will explain the reason, subject to legal restrictions. 

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If you believe personal information we hold about you is incorrect, incomplete or inaccurate, you may request that we amend it. We will consider whether the information requires amendment. If we do not agree that there are grounds for amendment, we may note your disagreement where required by law. If we correct your personal information, we will take any further steps required by applicable law. 
 

17. Other Privacy Choices 
 

Depending on the Services you use, you may be able to: 
 

• update information you previously provided; 

• change communication preferences; 

• withdraw consent where permitted; 

• manage cookie preferences; 

• unsubscribe from promotional communications; 

• request deletion of information, subject to legal and operational requirements. 
   

18. Children and Minors 

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The Services are intended for persons who are over 18 years of age and have the legal capacity to use them and are not directed primarily to children. We do not knowingly collect personal information from children who cannot legally provide valid consent without the involvement of a parent or guardian, except where permitted by law. If you believe a child has provided personal information without appropriate consent, contact Privacy@fantasticsams.com. 
 

19. Social Media, Public Content and Third-Party Services 
 

Information you post on public social-media pages, reviews, comment areas or similar public spaces may be visible to others. We cannot control how third parties use information you make public. 
 

The website may contain links to websites, applications or platforms operated by third parties. We do not control and are not responsible for their privacy practices, security or content. Review the applicable third party’s privacy policy before providing personal information. 
 

20. Quebec Residents 
 

For Quebec residents, you may have additional rights in respect of your personal information, including: 
 

• the right to request deletion in circumstances provided by law; 

• the right to be informed about and, where applicable, submit observations regarding decisions based exclusively on automated processing; 

• the right to receive eligible computerized personal information in a structured, commonly used technological format where required by law; 

• the right to access and correct personal information; 

• the right to withdraw consent, subject to applicable restrictions; and 

• rights relating to dissemination, de-indexation or re-indexation in circumstances provided by law. 
   

Requests must be sent to Privacy@fantasticsams.com. We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within the period required by applicable law. 
 

21. Residents of Alberta and British Columbia 
 

Where Alberta’s or British Columbia’s private-sector privacy legislation applies, individuals may have rights to request access to and correction of personal information and to submit a complaint about an organisation’s handling of personal information. Requests and complaints may be sent to Privacy@fantasticsams.com. 
 

22. Complaints 

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You may submit a question or complaint about our privacy practices to Privacy@fantasticsams.com. Please provide enough information for us to understand and investigate the concern. We will investigate fairly and respond within a reasonable period. 
 

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the privacy commissioner responsible for your province or territory. 
 

23. Changes to This Privacy Policy 

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We may revise this Website Privacy Policy from time to time to reflect changes in the website, information-handling practices, technology, operational requirements or legal obligations. The updated version will be posted on the Canadian website with a revised “Last updated” date. Where required, we will provide additional notice or obtain new consent before making a material change to how personal information is collected, used or disclosed. 
 

24. Contact Us 
 

For questions, data subject requests, consent withdrawals, privacy complaints or other privacy-related matters, contact: 
 

Privacy Officer 
Fantastic Sams Franchise Corporation 
6901 East Fish Lake Road, Suite 170 
Maple Grove, Minnesota 55369, USA 
Email: Privacy@fantasticsams.com 
 

Please include “Canada Privacy Request” in the subject line. 
 

For personal information collected directly and independently by an FS Cut & Colour or Fantastic Sams salon, please contact that salon directly.